Refund Policy Summary

Refund Policy

We at Bike On Track have a 30–day refund policy. From the date of purchase, you will be eligible for a refund within 30 days. However, for any period of time that is after the 30 days of your purchase, we are unfortunately unable to offer you a refund or exchange.  
Full Refunds
  • Only available for defective products 
  • Please keep in mind that it will take 1 - 4 business days for you to receive your refund via your original payment method. 

Partial refunds (Order cancellation):

  • You may cancel your order within 24 hours of placing your order. To notify us of your cancellation please send us an email at as soon as possible. 
  • Upon cancelling your order you will receive a partial refund to your original payment method
  • You will be charged for a 10% cancellation fee. This means that only 90% of the purchase price of the item will be refunded.

Partial Refunds (Change of mind orders):

  • Item must be in its original condition with all tags and packaging intact
  • The item must not have been used or damaged
  • Please note that refunds for change of mind orders are subjected to a 25% restocking fee. This means that only 75% of the purchase price of the item will be refunded. 


Exchanges are available for customers who wish to adjust the size of their item. If you wish to exchange your order, please contact with your order number and new size you are wishing to exchange for.