Refund Policy Summary

Refund Policy

We at Bike On Track have a 30–day refund policy. From the date of purchase, you will be eligible for a refund within 30 days. However, for any period of time that is after the 30 days of your purchase, we are unfortunately unable to offer you a refund or exchange.  
Full Refunds
  • Only available for defective products 
  • Please keep in mind that it will take 1 - 4 business days for you to receive your refund via your original payment method. 

Partial refunds (Order cancellation):

  • You may cancel your order within 24 hours of placing your order. To notify us of your cancellation please send us an email at support-bt@bikeontrack.com.au as soon as possible. 
  • Upon cancelling your order you will receive a partial refund to your original payment method
  • You will be charged for a 10% cancellation fee. This means that only 90% of the purchase price of the item will be refunded.

Partial Refunds (Change of mind orders):

  • Item must be in its original condition with all tags and packaging intact
  • The item must not have been used or damaged
  • Please note that refunds for change of mind orders are subjected to a 25% restocking fee. This means that only 75% of the purchase price of the item will be refunded. 

Exchanges:

Exchanges are available for customers who wish to adjust the size of their item. If you wish to exchange your order, please contact support-bt@bikeontrack.com.au with your order number and new size you are wishing to exchange for.